Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-dubai-booking.terratrek.net! We are committed to maintaining a transparent and secure environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy explains how we handle the personal information you provide to us when using our website, applications, services, or products. By visiting or utilizing our platforms, you consent to the practices described herein.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-dubai-booking.terratrek.net.
  2. Mobile applications and online services offered by us.
  3. Interactions through various communication channels, such as emails, phone calls, and text messages.
  4. Any third-party platforms or services linked to our website, which have their own privacy policies governing data collection.

Processing Activities

This policy outlines our data handling practices when you:

  1. Sign up and use our applications or services as an authorized user.
  2. Visit and navigate through our websites, including any pages linked to this Privacy Statement.
  3. Communicate with us via newsletters, emails, telephone, or text messages.

Personal Data Collection

We collect various types of personal information to enhance your experience and provide personalized services:

  1. Account Information: This includes your username, email address, and password used for registration.
  2. Payment Details: We securely store payment information like cardholder name, card number, expiration date, and security codes.
  3. Financial Data: Transaction records and billing information may be collected for processing payments.
  4. Purchase History: Details of your bookings, including dates, locations, and associated costs.
  5. Mobile Device Identifiers: Unique device identifiers and mobile app usage data to provide location-based services.
  6. Location Data: Information about your geographical location when you interact with our GPS-enabled services.
  7. Feedback and Reviews: Personal insights and ratings you choose to share.
  8. Social Media Details: If you log in through social media accounts, we may collect information from those platforms (subject to their privacy policies).
  9. Product Preferences: Data on the products or services that interest you, helping us tailor recommendations.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: Essential for navigating our website and ensuring basic functionalities.
  2. Preference Cookies: Remembering your preferences, such as language settings and display choices.
  3. Analytics Cookies: Tracking website usage to improve performance and deliver personalized content.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We follow strict data retention policies:

  1. Retain personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations.
  2. Delete or anonymize data once its purpose is served to protect your privacy.

Security Measures

Implementing robust security measures is paramount to us:

  1. Employing encryption protocols to safeguard data during transmission and storage.
  2. Engaging reputable third-party processing partners who adhere to strict security standards.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age:

  1. Do not intentionally collect or solicit personal information from minors.
  2. If we learn that we have collected such data, we will take steps to delete it promptly.

Your Rights (Subject to Local Privacy Laws)

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  1. Access, rectification, or erasure of your data.
  2. Restriction or object to the processing of your information.
  3. Request data portability, allowing you to move or copy your data to another service.
  4. File appeals or complaints with our privacy team for potential violations.
  5. Withdraw consent at any time without affecting the lawfulness of processing based on consent prior to withdrawal.

Changes to Privacy Policy

We reserve the right to update this policy:

  1. Posting any changes on our website, ensuring you are informed of any significant alterations.

Contact Information

For any privacy-related inquiries, feedback, or requests: